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Through the RAA app, motorists are able to report a fuel retailer to Consumer and Business Services, if they suspect they are not complying with South Australia’s real time fuel pricing laws.
Over a three-day period at the start of this week from Monday to Wednesday, there has been a 970% increase in motorists seeking to report retailers through the RAA app when compared to the week before the war in Iran began.
Since the conflict began and the subsequent disruption to the domestic fuel market, more than 300 motorists have sought to report fuel retailers through the RAA app alone.
There has also been a 400% increase in the number of times the real time fuel pricing has been accessed via the RAA app.
It comes as, since the war in Iran began, average pump prices in Adelaide have been around 25c per litre more expensive than the wholesale price paid by retailers.
By comparison, across January and February 2026 prior to the war in Iran, the average retail price was only 8c above wholesale.
RAA Fuel Expert Peter Nattrass said the sharp increase in motorists reporting fuel retailers showed consumers were holding fuel retailers accountable.
“Motorists are taking back control and putting fuel retailers on notice,” Mr Nattrass said.
“With the spike in fuel prices, motorists are using real time fuel pricing apps more than ever and switching on to the fuel cycle and which retailers aren’t complying with the real time fuel pricing laws.
“We’ve seen a 970% increase in motorists looking to make a report through the RAA app compared to the norm, which shows motorists are more engaged than ever and won’t be taken advantage of.
“If fuel retailers aren’t updating the price and availability of fuel in accordance with the law, that’s hurting motorists’ ability to shop around for the cheapest fuel.
“If that’s occurring, it’s completely and utterly unacceptable.”
On Sunday 8 March the State Government also announced, with RAA’s support, that if re-elected there would be an increase in compliance and penalties for retailers who do not comply with the real time fuel pricing legislation.
Mr Nattrass said the average price of fuel at the pump across Adelaide since the war began, was around 25 cents higher than the wholesale price.
“This is much higher than the average of 8 cents we saw in the couple of months before the war in Iran and quite frankly, it’s unacceptable,” Mr Nattrass said.
“We think that’s unfair and motorists are paying more than they should be in many instances.
“We’re encouraging anyone who suspects fuel retailers aren’t doing the right thing to report them through the RAA app, or also to the ACCC if they suspect price gouging. “The ACCC are keeping a close eye on the situation and meeting with fuel retailers to seek explanations for recent pricing on the back of consumer concerns.”
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