RAA Travel named as Finalist for Most Outstanding Travel Agency Group

15 October, 2022

Tonight the Australian Federation of Travel Agents (AFTA) recognised RAA Travel as a finalist in the “Most Outstanding Travel Agency Group” in Australia in the National Travel Industry Awards (NTIA) category.

RAA Travel and Distribution General Manager Gina Norman said the win reflected RAA Travel’s ongoing commitment to providing travellers with the best experience possible.

“Being recognised by NTIA is an honour and a testament to the incredible team of travel agents and support staff that always go that extra mile so our clients can enjoy the trip they have been dreaming of,” she said.

NTIA recognises and rewards excellence in the Australian travel industry, through a process which includes nominating, voting and judging candidates, which culminated in the winners being announced at last night’s Gala Awards Dinner.

“Being a finalist in this award category is particularly special for us as a proudly South Australian organisation being recognised against a national field of travel agents,” Ms Norman said.

Although COVID-19 presented significant challenges for the travel sector, pent up demand has seen a surge in travel bookings signalling a bright future for the industry.

One of the things that RAA Travel highlighted as part of the award submission was their commitment to retaining staff through the pandemic.

Pictured: Gina Norman, General Manager, Travel & Distribution, Stacey Forgione, Manager Travel Agent Sales, Mandy Nasuti, Travel Product Development Manager and Marisa Russo, Product Specialist, Travel

“Among the first things we did to ensure the longevity of RAA Travel when lockdowns started was to find meaningful work for all our Travel staff, without needing to stand anyone down throughout the COVID-19 restrictions,” Ms Norman said.

“This has meant that with bookings back on the rise, we were able to quickly respond to clients’ needs and continue to provide the reliable and trusted travel expertise that we are known for.”

RAA Travel is the only South Australian travel agency that offers a true omni-channel booking experience with an extensive RAA Travel shop network across 17 locations in metro and regional South Australia, an online booking site and a dedicated Travel Call Centre team.

“No matter how our clients prefer to book, our locally based Travel Team can take care of anything from tickets to Kangaroo Island, to around the world holidays,” Ms Norman said.

When on their holidays, travellers can relax and enjoy their holiday knowing that if anything happens that RAA Travels exclusive travel insurance product also includes pandemic cover.

“Our unique travel insurance product meant that our clients were protected both financially and through a top-quality service,” Ms Norman said.

“As people feel more comfortable taking to the roads, skies and seas again, holiday bookings continue to surge.’’