Tickets on tap: Catching public transport just got easier

5 June, 2023

RAA has welcomed the State Government’s Budget announcement that Adelaide’s entire public transport network will be fitted with Tap and Pay validators.

The state’s largest membership organisation has consistently been calling for the roll out of Tap and Pay and digital ticketing technology to improve public transport services and help drive patronage growth—and RAA is pleased to see this will now come to fruition.

The State Government announcement includes the allocation of $7 million over three years in this month’s State Budget to implement the final Tap and Pay rollout on all Adelaide Metro trains, with the technology already active on trams and being rolled out to all buses across the network.

Senior Manager of Road Safety Charles Mountain said the announcement was a win for public transport commuters.

“We know making it easier to purchase a ticket is crucial to encouraging more people to catch a bus, train or tram,” Mr Mountain said.

“RAA has been calling for improved ticketing for some time because we know the easier you make it to catch public transport, the more people will actually do it.

“The fact people will soon be able to hop on any form of public transport in Adelaide and Tap and Pay with their own credit or debit card will take the hard work out of getting a ticket.

“The next logical step is digital ticketing, which would allow commuters to use their smart phones to purchase and validate public transport tickets on multiple platforms.

“This would open up additional benefits to commuters such as being able purchase concession fares on the go.

“It would also mean greater innovation and data collection for the network operators, allowing for better data-driven decision making for fare structures, route design and service frequency.”

According to the State Government, the Tap and Pay rollout is expected to be completed on all trains by mid-2025.

In its 2023-24 State Budget submission, RAA has also called for the State Government to:

  • Complete and release a plan to transition the public transport network to zero emissions to meet net zero emissions by 2050.
  • Enable digital ticket purchases and validation via smart devices to complement the ‘Tap and Pay’ rollout.
  • Develop a long-term plan to improve public transport for Mt Barker and the Adelaide Hills following various studies and trials and commit $1 million to upgrade and install new bus shelters in the Adelaide Hills.
  • Make On-Demand service in Mount Barker permanent and undertake trials in Victor Harbor and Goolwa.

You can view RAA’s full State Budget submission via Submissions – See our submissions to the SA Government – RAA | RAA